Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We may collect the following categories of information:
Contact information: name, email address, phone number, company name, position, and any information you voluntarily provide through forms or inquiries.
Account information: username, password, profile information, settings and preferences, if you create an account.
Usage data: IP address, browser type and version, device identifiers, operating system, pages viewed, time and date of visits, referring URLs, clickstream data.
Cookies and similar technologies: data collected via cookies, web beacons, pixels, and similar tools to remember your preferences and analyze how you use the Site.
Transaction and billing information: payment method details, billing address, order history, and related records, if you purchase paid services through the Site.
We do not knowingly collect personal information from children under the age required by applicable law. If you believe we have collected such information, please contact us so we can delete it.
We use your personal information for the following purposes, in accordance with applicable laws such as the GDPR, CCPA/CPRA and China’s Personal Information Protection Law:
To operate and maintain the Site and provide our products and services to you.
To process your requests, inquiries, orders, and customer support tickets.
To communicate with you about updates, security alerts, changes to our terms and policies, and administrative messages.
To personalize your experience, including remembering your preferences and tailoring content.
To conduct analytics, statistics, and service improvements, including measuring performance and troubleshooting technical issues.
To protect the security and integrity of the Site, prevent fraud, abuse, and other unlawful activities.
To comply with legal obligations and respond to lawful requests from public authorities.
We will not use your personal information for purposes that are incompatible with the purposes described above unless we obtain your consent where required by law.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.